Returns & Exchanges

At MAONO OnlineStore, we want you to be completely satisfied with your audio gear. If your purchase doesn't meet your expectations, we offer a 30-day return policy for most electronic products in their original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Gear

  Securely place the item in its original packaging, including all cables, manuals, and accessories that were included in the initial shipment.

• 3.
  Ship the Product

  Affix the provided shipping label or send the package via a trackable carrier to our designated service center for inspection.

• 4.
  Receive Your Refund

  Once our technicians verify the product's condition, we will process your refund or exchange within 5 to 7 business days.